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Review by Richard Kennedy for Senseo SL7832/55 Single Serve Supreme Coffee Machine, Chrome
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I had gotten a cheaper model for my parents for Christmas one year and they love theirs. So I decided to get the Supreme model for myself. I’ve tried many different flavors and it works reasonably well. If you’re seriously into flavor, you might want to stick with a pot machine and freshly ground beans. However, I really like the Senseo because it makes a 1-2 cups of coffee quickly and easily. It’s very convenient.

My only complaint is that the spout is supposed to be adjustable with this model–and it is! But you only get an extra inch or so of height, which still doesn’t accommodate my taller coffee cups. If I had to do it all over again, I’d probably get the cheaper model.

Review by IROX for Senseo SL7832/55 Single Serve Supreme Coffee Machine, Chrome
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I previously owned the older (non-recalled) Senseo model and loved it; I used it daily for over two years. I recently purchased the deluxe, improved, model and the coffee tastes and smells like plastic. I’ve gone through an entire package of pods to see if the taste disappears; it has not. I don’t know if the plasticy flavor and aroma is due to the deluxe model or the ‘improvements’ made in the overall design; however, I’m very dissatisfied with the system and will probably return it.

Review by Fred for Senseo SL7832/55 Single Serve Supreme Coffee Machine, Chrome
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There was no bigger fan of the first generation of Senseo machines than my wife and I. We bought one when they first came out in 2001, and it made the richest, foamiest smoothest cup of coffee you could get without traveling to a Paris Bistro. It put Starbucks and all other coffee shop coffee to shame, not to mention all other coffee makers. It truly gave you something to look forward to in the morning.

Well, our original Senseo machine gave out after a decade of continuous use, and I ordered this new one. Out of the box, I noticed the water chamber did not fit snugly into it’s slot like it was supposed to. It stuck out crooked by 1/2″ from the back of the machine — an obvious manufacturing flaw. I then followed the start up procedures to the letter, used the same water and Senso pods we always use, and out came the worst cup of coffee imaginable. Tepid, weak, practically no foam at all, and a strong plastic aftertaste that stays with you.

After comparing the coffee chamber to our old one, it has many differences. The most important of which is the top part of the pod chamber, which used to be all metal (like a fine espresso machine) is now all plastic. The pod chamber is the most important part of the machine, as it controls the temperature and pressure that extracts the coffee essence from the grounds in the pod, along with the level of foam that’s imparted. The operating temperature, pressure and foam generation have all been reduced to accommodate the cheaper plastic chamber, which equals less coffee in your coffee. At the same time, the strong plastic taste imparted by the pod chamber gives you the feeling your getting your complete RDA of melted plastic in your body every day :-).

I called Seseo support, and they told me Phillips is no longer producing these machines — Senseo is now owned and manufactured by Sarah Lee, so the Phillips Logo is only on there for perceived brand continuity among consumers. The support person admitted the mechanics of the machine had been completely changed from the first generation, and refused to refund my very expensive shipping ($46) to and from saying taste was a matter of opinion and they can’t be responsible for that. I asked if she had ever tried coffee from the Senseo machines she’s selling, and she said no, to which I replied that she might want to so she could see for herself that the coffee that comes out of their machine is so bad that it’s a matter of public record, not opinion.

I can’t offer any advice on what to buy instead, I’m still mourning the loss of what was the best coffee maker I will ever own in my lifetime, along with my $46 in shipping to and from. I welcome any suggestions.

Review by J. Franko for Senseo SL7832/55 Single Serve Supreme Coffee Machine, Chrome
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Only one problem. “Chrome” in the description was misleading to me. Only thing chrome on this machine is where your coffee cup sits. Actual color of this coffee maker is grey.

Review by Gerard S. Lannigan for Senseo SL7832/55 Single Serve Supreme Coffee Machine, Chrome
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My wife and I have been drinking Senseo coffee for at least five years and thought that this coffee maker would be a step up. It isn’t. The lights which are supposed to indicate when a cup of coffee is ready to brew blew out after less than two months of use. While still able to brew a cup of coffee, all the little bells and whistles are gone and with it my enthusiasm for this product. Interestingly, when I first ordered it, the company rep indicated that it was being “back ordered” since there had been a few problems in production. Apparently given my product experience, the issues weren’t completely resolved.

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